No one was at the counter. Took 25 minutes to get the keys. Staff was just chatting in the back and the bell was hidden by decor. We went to the service rep in the front for help and he said “it’s going to be a while until someone is back to help”. What service! So I start searching around the store to try to find someone else to help me. I find another group of three employees, what were they doing, all chatting in the back and laughing. Does anyone actually work here? And I choose the mobile pick up to avoid this. You don’t tell people there is no true mobile pickup. I just want through 20 minutes on my phone trying to find someone to call to verify who I was and had to take pictures of my drivers license three different times and then call and talk to a service representative. Only be told. I still had to go inside and show my drivers license yet again to a person to get the keys. This is the worst experience I’ve ever had renting a vehicle. I never wanna use U-Haul again.
STEPHANIE H
Parkrose Hardware West Linn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Linn, OR 97068
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- 4.5 Average Customer Rating
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Nothing, Great
STEVEN PI was charged for pads we never used and returned was told 39.95 fot truck and 99 c a mile was charged 49.95 plus 1.30 a mile . we estimated 60 miles total but went less. we returned with more fuel than started with. I reserved on Aug 31 with Morgan and reservations were incorrect haf to call then we got the truck and a lady took a photo of my license on her personal phone that could be frauded should not be taking photos of licenses. I have to use uhsil for a long distance trip in March need a guarantee truck will be there. three diff people told me three difg prices then costed 60 more dollars than expected.
TERRY YNothing. Morgan was the employee who helped me. He was excellent.
JASON BGreat service, helpful team.
GREGG S