Was not informed that it would be an after hours drop off and did not receive instruction. There was not a drop box clearly accessible so waited on hold to get a CSR to share what to do. Whole process cost me about an hour after three long days of moving.
Ryan Z
Westerville Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Westerville, OH 43081
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Wasn't shown around the vehicle to make sure there was no damage I could be blamed for. Lady just handed me the key and walked away. Otherwise it was very smooth and everyone was very friendly.
Megan BVery helpful and friendly staff
Brian MNoah at Ace Hardware was very professional and helpful through the checkout and checking process. Great equipment was rented.
John IDid not tell us where the key drop was, had to call customer service and wait like 25 minutes while they figured it out. Also paid 150 but was charged an extra 230 for mileage. That also should be explained that it’s over a dollar a mile. Ridiculous. Home Depot does unlimited mileage and I didn’t find that out until after I got the uhual. I picked the uhual up from the front of the store so you would assume that’s where you drop it off. Not in the sketchy back of the shopping mall.
Shawnte C