We were also over charged for gas. I brought it back well over the amount it was picked up with and was still charged a fee for gas. Brutal location and communication. Will not use again.
VINCENT M
DGT Home Improvements
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whitby, ON L1P1G8
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Customer Reviews
- 4.0 Average Customer Rating
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Great
TOMO CWaited over an hour for the "manager" to show up. Said he "had to go to the bank" then after renting the bill showed a $20 charge for cdm or whatever the uhaul insurance is. I specifically opted out of it because we have commercial insurance. Uhaul is constantly doing this. Very annoying and inconvenient to have to deal with your company and its nonsense. After Hundreds of issues and rentals I've never even received an apology nor a discount for the experiences. Your app doesn't work properly. Your online booking doesn't work properly. Your after hour check out doesn't work properly. But yet here we are again and again.
JOSHUA OHad no problem picking up and dropping off my rental trailer
NAOMI LIt is difficult to access and doesn't feel safe in the area.
Colin G