**This comment has NOTHING to do with the pickup location but of the U-haul process as a whole** **The location was closed so I can't comment on the business** When I reserved the U-haul (over 3 weeks in advance.) I was able to select a location. I picked a location 10 minutes from my location, that was great. I was contacted a few days before letting me know they changed the pick up location, to roughly 15/20 minutes further up the road, not great, but workable. The day of, I was called to change the location of pick up, with option of two different locations, both over an hour away. The lady on the phone told me that I would be getting 100 mile credit and $100 credit. When I picked it up, the App wouldn't accept I was there, and when I called in for assistance I was told there was no note about the credits for the location change. So not only did I have to travel an extra hour to get the truck, I had to speak to 3 separate people to get the truck, and the discount I was told I would get. Overall VERY poor customer service, I will most likely NEVER rent U-haul again.
Michael B
Storage Sense Pocahontas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, VA 23185
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- 4.5 Average Customer Rating
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The location was closed so I was only dropping off, but it was clean and the app was helpful to complete the turn in.
MICHAEL WAgent was courteous.
HOWARD DSmooth and easy
DONNIE GMy biggest pet peeve with U-Haul is how there's never enough mileage included for a one-way rental. Charging an entire dollar per mile is adding insult to injury, and makes me want to only use your vehicles when absolutely necessary.
AMY P