They charged me for gas even after refilling the tank. Then when I called the lady said I was lying, once I told her that I had pictures she became aggressive and started being extremely rude and yelling at me to call cooperate. I nor my family and friend will EVEERR RENT A U-HAUL FROM HERE AGAIN AND I WILL MAKE SURE TO TELL EVERYONE I CAN
JA'QUIS G
Willo True Value
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Willoughby, OH 44094
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Truck needed an alignment(steering wheel cocked when driving straight), brakes(squealing), and potentially some front end work (Suspension was making a banging noise when navigating bumps/potholes).
ALEXANDER MGreat Service very efficient. Thank you!!
CAROLYN NThe rental location and personnel were fine. This is not a knock on them specifically. The fact is all U-Haul trucks smell. No matter where you rent from, any state, any size, they stink. It's always a combination of sweat, oil, grease, gas, B.O., filth and misery. I understand it's a tough job to keep all these trucks running and going in all directions in the care of all manner of customers, but I suggest putting some processes in place to thoroughly clean the cabs so they aren't repulsive.
ARCHIE WVery easy experience
DONALD S