My U-Haul was suppose to be schedule at 8am and I had to wait till 9am. Plus they are pretty pricey and the place I picked it up from was a gas station, was not really professional.
Myja L
M And H Enterprise
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, DE 19801
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- 3.5 Average Customer Rating
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This is by far the worst experience we have ever had. Person behind the counter had horrible customer service and when we went into the truck to leave there was a homeless person that had been living in the truck. He was sound asleep, and I had to wake him up to gather his stuff to leave. The truck smelled like cigarettes, and it was extremely dirty. Had to wipe everything down with Clorox wipes etc. to get it clean. Tried to tell the person behind the counter all of this and he was not responsive to any of this. Very disappointing experience and we have been renting uhauls for a while now and will no longer do it! Really think we deserve a refund on this!
Michael PThe “ gentleman” who checked me in was rude . I’m hearing impaired and had forgotten to wear my hearing aids the day I picked up the U-Haul . I usually can read lips if I’m directly looking at the person . Since he was behind the plastic protective shield I wasn’t able to do so . He could of cared less that I was having difficulty hearing him and he was from Another country ( I am not prejudiced at all) it made the situation much worse . He wasn’t going to “serve” me so I had to get 3 other people who were in The store to translate what he was saying . Anyone who is in the customer service business should know that being hearing impaired is a disability . I left there iin tears and was so embarrassed . He also didn’t inform me that I had to fill up the gas tank before returning it . The owner of the gas station was outside when I was parking the van and asked me ( after I parked) ) if I had filled the truck up with gas ? he was very nice ) and I told him I didn’t know I was suppose to so I did. I told him my experience about checking in for the rental and he was apologetic and said he would speak to the rude “man” about it . I would never use this station for anything even gas and I live only a block away . There was a problem with the stearing wheel , it often locked up so I was unable to start the vehicle . I had a gentleman who lived at the complex where I was moving in help me 2 different times . My niece was going to rent a van from Here but I told her my experience and she won’t be renting or getting gas from this location either. Robin A Lloyd This rental was on Walnut St Wilm., De 19801
ROBIN LThere were homeless people in the truck I rented. It smelled of urine and was so filthy
Jesse OThe location is convenient. And the return process was fairly simple. However, the truck was not clean (tobacco ashes and leaves in the cup holder). And the attendant who checked me in was very unprofessional.
MAHOGANY J