At the above location, Attendee was very hard to communicate with.(broken English) The entire time while checking in he was on a personal phone call on his cell phone.(also served others customers ie: lottery, gas, etc...while I'm standing there trying to get my truck. Attendee had to retrieve truck from parking space, as other trucks were blocking, while doing so Attendee hit side mirror of another truck and it broke off and fell to ground. My driver side mirror received large scratches. Upon truck return, Attendee was very rude..." kept saying, " we are only A gas station " call U-haul with your concerns. Would not do final truck return, said, Attendee that comes in in the a.m would handle( i arrived for return at 8:30pm) kept saying(put key in drop box) I do not recommend this Location (for any customer)
CAROLYN K
M And H Enterprise
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, DE 19801
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Customer Reviews
- 3.0 Average Customer Rating
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Extremely concerning and unacceptable experience!!! I made a reservation for March 8. However, on March 1 my credit card was charged and the system showed that my “service ended,” even though I never picked up the truck and never signed or completed any rental. How can a rental be closed and charged before it even begins? This raises serious concerns about billing controls and internal processes at this location. Customers should not have to monitor their accounts for premature charges on reservations that haven’t even started. I am now forced to contact both the store and my bank to dispute a charge for a service I never received. This situation is stressful, time-consuming, and completely avoidable. I strongly advise future customers to double-check all charges and get everything documented in writing before their rental date. Transparency and accountability should be the bare minimum for handling customers’ payment information. Very disappointing experience.
Yangyi ZTruck was stuck in the mud, and operator could not care less.. it was our problem. We were told.
Kapitanic JI selected a drop off location. They changed my drop off mid trip. When I got to the new drop of the return link was broken and I couldn't return by calling and the representative was not helpful. I ended up missing my train.
Molly SMore attentive customer service. The clerk was busy dealing with gas customers and convenience store customers than dealing with a truck rental.
MANUEL P