I had a reservation to drop off the truck at another location and U-Haul changed the drop off location without my consent because all locations were full in my area. I was told that I had to take the truck an hour away in the opposite direction I was traveling. I had to make several calls to corporate and local representatives and nobody could do anything about it and I would be charged 3-4 times the reservation amount if I leave it at the location stated on my contract (Rehoboth Beach Rt 1). I had to suggest other towns in the direction I was traveling and the closest one was 2 hours away. It cost me a quarter tank of gas and $8.00 in tolls. I was treated poorly and found it unacceptable.
MICHAEL M
M And H Enterprise
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, DE 19801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
No one was at the location and have to wait for more than five minutes for someone to show up.
Benjamin CThe guy who helped me was very professional and very good customer service. The process was quick and easy.
Keri TThe truck they rented me had a broken ramp and I was unable to move my belongings. I returned the truck explained the situation and NOT ONLY DIS THEY REFUSE TO COMPENSATE ME FOR THE TRUCK RENTAL OR ANY PORTION OF IT, THEY OVERCHARGED ME FOR THE TRUCK RENTAL AND CLAIMED IT NEEDED ADDITIONAL GAS. This ALL WAS DISPPROVEN BY VIDEO AND PICTURES OF THE FUEL GAUGE AND VIDEO OF THE RAMP BEING STUCK IN PLACE. TERRIBLE EXPERIENCE AND SHOULD BE SHUT DOWN FOR THIER ILLEGAL PRACTICES.
Janvier SClearer drop off location marking, it was not visible from the parking spot
Robert D