Manager was not at the office during drop off. glad to have the door slot but concerning with no clear place to park the 26 ft and had to leave slightly in parking lot / street due to the size. Friday afternoon 2-3pm seems like a time that an associate should be available for support.
Alexander T
Pinnacle Storage 3rd St
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, NC 28401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Clean-yes...Dude just printed paperwork, explained gas to be at same 1/4 tank level at drop-off and pointed to truck parked on street..and showed me QR code roadside assistance...got to truck....black tape around steering column and on dashboard...truck loud and shaking...pulled off wondering if i would make it 96 mile ride...truck kept upshifting/downshifting...after about 15 miles...noticed TOW feature (trailer light) was engaged..turned off...but truck STILL rough ride all the way in...stopped for lunch and parked where i could watch truck because door lock appeared to have been seriously damaged prior....on the PLUS side, the a/c worked well on a very hot day..drop off was Easy, but did notice THEIR check-in/pick-up process was 95% more thorough
Travis GYour website brown with camera use, counter person acted like I was a inconvenience to them, went to return truck closed down although hours of operation was 9/5
Daniel MWhen you have to pick up a truck from another location, make sure the other location knows your coming to pick up a truck.Luckily there was an avaliable truck for me because the the location didn't have it on file for me.
Jerry JThe car had clearly not been wiped down in a while. It was gross in the cup holders. Also my reservation was cancelled the second I walked in because uhaul did not have the vehicle they promised. I ended up getting a larger truck that cost more and was not able to get the same price as my reservation.
Alexis E