My experience renting a uhaul truck was very good. The rental agent was personable and friendly. The truck was clean and in good running condition.STEVEN N.
Trailer Rental & Towing in Winter Haven, FL at Storage King USA
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Winter Haven, FL 33884
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I was not made aware of the $14.97 gas when I came to pick up and drop off the truck. If I knew of this charge I would not have replenished the truck to the level of how I found it.Hubert D.
Great experience all the way around. This was our first out of state move, we had used locally before this trip.Stephen H.
Have the equipment properly maintenance and check vehicles before rewinding themFrank M.
Lockbox for key says "LOCKS" on it a little confusing for those who follow instructions. Had to go inside to drop off key.Karen L.
The woman at the counter was extremely rude. Did not greet me when I came in and had no personality at all. You can tell she hates her job. When returning the truck and struggling with the mobile app and taking pictures in the rain, I was instructed to drop the keys in the drop box and she refused to accept them. I was satisfied with the product not the customer service.Francoise M.
Online pickup needs to be more reliable. Location should be able to help if online system fails.Richard H.
Awesome serviceAngela H.
Helpful staff, no problems.Linda R.
The receptionist had a nasty attitude, none of the equipment was there (dolly, furniture cover ). I was supposed to have the Uhaul at 7:30. I didn't get into it until 8:30. I will not rent a haul again!Khadijah E.
No improvement needed at this time. Please continue to provide quality customer service.LaShonda M.
She was kind and fairJames P.
Jennifer was extremely pleasant to work with, equipment was clean and ready to go. Best experience with U-Haul yet!Andrea D.
Provide short term rentals.. Like half day, or hourly rates..for two,three or five hours.. Would be great from small in town jobs.. Really wanted a truck for a simple two hour job three miles from the rental location. Had to pay for a full day but returned the unit in less than 2.5 hours...Joe B.
Be more like a rental car place. It took over 30 minutes to pick up a 15 ft truck that we already had a reservation for. But after that everything else went good.Bronwyn D.
I was told to clean the truck after use, or be charged $25. The gas was almost where I took it from. I was told I had to add gas or be charged $6 per gal for not adding more gas. I have used Uhaul several times before but this horrible experience has made me rethink my truck rentals for the future. I do not need to go through rude uhaul employees.davie K.
Great truckGerald M.
The staff member at the facility (sorry, I don't remember her name) was friendly and professional. The office internet service was down, so she called Uhaul directly. Unfortunately, she was told to call her field supervisor. Everything worked out, but I was surprised that Uhaul wouldn't help her sign us in over the phone.JOHN S.
We (my husband and I) reserved a truck to be picked up at 8:00 a.m. (One hour before Storage King USA opened on Saturday.) We followed the steps in the 24/7 app and even entered the driver's license info manually when the app would not accept the driver's license pictures. We were still unable to get the code to get the key out of the truck. I tried the online chat and waited several minutes with no reply. We then called customer service. After waiting on hold for 10 â€“ 15 minutes, we spoke with a customer service rep, Nancy, who was very helpful. Finally, after almost an hour, we were able to get into the truck. The truck was clean, and we had no issues checking back in (with a person) at the facility. We would gladly rent again from Storage King USA, but we will rent the truck when the facility is open. We will NOT use that 24/7 app again.John S.
Never interacted with staff as we picked up and dropped off after hours using mobile app. The app was very frustrating and had to repeat steps multiple times.Barbara B.
Inspect the trucks before and after someone takes it! The loading dock had glass all over it broken shards of glass ! Not only did I have to clean up the broken glass but my 3 year old daughter was cut, so when I called she apologized and said they don't ever really check the dock ! How wonderful, when I went to pick up the truck she didn't even get up to inspect it before I took it just tossed me the key and called it a dayElizabeth S.
Truck was dirty when picked up and then was charged a cleaning fee because we got it dirty.sabrina L.
I can't think of anything that needs improvement but I was impressed with the neatness and organized facility. Office staff is friendly and helpful. A very nice lady from the office actually brought my crew and I some cold bottles of water when we were loading a U-haul truck. Now that's hospitality!Rodney B.
Excellent job!Eldys P.
Install backup cameras on your rental trucksRonald B.