The uhaul had broken glass all over the inside of the cab of the truck then the employee told me it was ok to drop off the truck in another spot but uhaul decided to charge me $334 even tho I called and they said it was ok unjustified charges
Justin Y
Lone Star Diner
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winters, TX 79567
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- 3.0 Average Customer Rating
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Had called ahead but was told he didn't do the uhaul and the guy wasn't there to call back later.luke he didn't even care.. We drove 45 miles and were met with people who had no clue and couldn't user a computer then have been overcharged stay away from winters tecas.
WAYNE HEverything was great
martin bHad no idea what they were doing and even tried to get me to take a truck I did not reserve and still waiting on the refund!!!! Because of this horrible experience and still having to wait on refund of $445. I need to pay bills I will NEVER use uhaul again. You guys have lost mine and my families business
Katherine LI was sent an email stating to pick up the equipment on 9/21/24 at 10:00. I arrived at 9:50, at 10:15 I called uhaul to find out the place did not open until 11:00. I waited and at 11:00 the place was opened by a waitress and cook who neither knew the uhaul side of the business. After 45 to 60 minutes of waiting for the rental do I could get on the road for an 11 hour drive to my next job, after waiting an hour, I asked if there was someone who could come in to help. The waitress (very nice, sweet young lady) said he was not going to come over but she got the boss on the phone. He was able to get the rental side finished, then told me the equipment was outside I could take it. By this time I was getting ready to loose my cool and asked who was going to hook up the car hauler. He told me I was to do this, after I said a choice word, he asked for the cook (a nice young man) who had no idea how to hook this up to help me. Together we got it done because what choice was there. On the phone the manager said he was sending over the drop off details, these details were in Spanish which I do not read or speak. Was the equipment cleaned or well maintained? It looked cleaned, maintained not sure. There could be a n/a choice.
Mary P