I only had the choice to rent the the truck from 23 hours then it skipped to two days I really only needed the truck for about 25 to 28 hours and would have loved to see a rate that reflected that
Carrie S
EZ Stop Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Xenia, OH 45385
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Customer Reviews
- 3.0 Average Customer Rating
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This is my second visit here. Incredibly unpleasant customer service from the female worker. Same experience last time.
David LTiny parking lot, difficult to park large trucks. Attendant barely spoke English and seemed bothered that I was returning a truck.
Douglas GThey didn’t seem to know what to do. They told me I was all set to just drop off and go and they would take the picture. I didn’t think that was right, so I found the scanner on the trailer and that walked me through the return process.
JEFFREY JThe person I checked out with didn't have much of a clue about what he was doing. He had to get on the phone with his manager to answer my questions or even to check out the truck to me. When he did, he didn't explain anything, didn't have me sign or read anything, just handed me some keys. I asked where to bring the truck back to, and he said just to bring it back here when I was done with it. The problem was that it was a one-way rental to an entirely different state. He said just to "take it to a Uhaul." The truck wasn't clean, and it was under 1/2 a tank of gas. So then when I returned it with under 1/2 tank of gas, I had to pay for the tank to be filled. A complete scam. I reached out to Uhaul twice and never heard back.
Darin B