It was really thanks to Rob (I believe in Brunswick) that made this work for me. He helped me update the reservation the day of, as I needed to change the size of the truck and the location just hours before. It was confirmed to me as well, but when I got there it was not ready and was informed I would need to go to another location to get a truck, which would have totally ruined out timeline that night. I called customer service again and Rob answered, called the location immediately to see if someone was there and could help me and made sure I got my truck, which was there, but not ready for me. So big thanks to Rob!
AMY S
Coastal Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yarmouth, ME 04096
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Customer Reviews
- 4.5 Average Customer Rating
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Very quick and efficient service at the counter during both pick up and return.
Roy PExcellent experience. Staff at Ace Hardware were helpful and knowledgeable. Truck was almost new. Moving day went smoothly. This location was really handy for me. Thank you
JOHN PWhen I made my reservation, online, I was told I would be contacted by a regional representative to confirm it. I never was, or the representative didn’t leave a message, so I ended up calling the rental location to confirm it. Seemed like a non-value-added step.
CHRISTOPHER KMy complaint is not with this location. It is that I had to travel to a farther location than I had initially reserved. This added 40 miles round trip and extra gas required for this 24 hour rental. I use this pick up truck to launch a boat and the closest location no longer has the pickup that I have used for years! I will be looking at an alternative for future rentals.
STEPHEN E