Reserved a 20 ft truck over a month in advance to be told there were no trucks available the day before because it was a "busy holiday weekend." Is that not what the point of having a truck reserved is???????? -- Was originally supposed to pick up the truck from the Pomona location, ended up driving an hour away to Yucaipa to get the truck. Pick up process was easy and fine. Just frustrated that we couldn't pick up the truck from the Pomona location around the block from us as originally reserved.
Vivie S
B&M Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yucaipa, CA 92399
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Excellent service - friendly, helpful, and ready to go!
Elisa HThank You 👍
Edgar GI needed a trailer and wanted to pick it up on the way to my destination, then return it on the way home. I picked a place based on that, and reserved the trailer. About 30 min later I get a call saying it's not at that location, it's at another place (which isn't on the way to my destination). So I had to cancel the reservation and had to call each place individually which was hit or miss if they would pick up the phone. Very frustrated and had to go onsite and then the person there could tell me where the trailer I wanted actually was. Either give the customer the power to see what's at each location (like Home Depot or Lowes) or don't. But don't lie and say it's at a location, then have someone with the power to view where the equipment is and try to get you to reroute based on their view of inventory. Frustrating to say the least.
Curt BIt was an easy drop off but the place is a mess. But it got the job done with no glitches.
CYNTHIA L