Truck in very bad and dirty conditions. Urine on the floor and seats, driver door won't closed all the way, tunable to charge my cell phone due charges on the truck won't work at all, very unsafe to drive alignment on the truck was very bad. Truck move side to sideCYNTHIA T.
Trailer Rental & Towing in Yuma, AZ at Gila Ridge Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Yuma, AZ 85365
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Nothing easy system!JO P.
Dropped off after hours.Jeffrey S.
Nothing really ok maybe stay open a littler later then 4pm I think that's it.jennifer B.
Computer was not working very good! It took a long time to rent this truck and get paperwork printed. Also the person helping me argued with me about the gas gauge, which was incorrect on the paperwork. I tried to explain to her, but she got very defensive. The gauge showed 7/8th in the truck, the paperwork showed more. It was wrong. So I just took a picture. Very unprofessional with an attitude!RUDY A.
We called to confirm our reservation and inform someone that we would be a little late. The woman on the phone who did not give her name was rude told us we didn't have a reservation, then said we did. She gave us the lock code over the phone as we were picking up the truck on mobile. When we arrived we finished the online process, uploaded driver's license, and my reference was called and verified by a uhaul associate. We took the truck and later found out our check in process was not completed and there was no record of us checking out the truck. Thankfully Matt on the phone helped us sort out the situation and was phenomenal with customer service.Blair F.
After using the online checkout/in system, I will not use Uhaul again. Far to impersonal, and enough quirks with picture taking and phone calls that I want no part of it.David H.
Nothing... we were very pleased with everything.Rachel C.
Nothing. Great personnel.STEVEN G.
Amazing customer service. Fast, friendly, and knowledgeable.Andrew K.
Can't think of anything - everything worked according to my timeline and needs. No problems with the equipment either! Thank you!Alice A.
Personnel very professional, courteous, and helpful. I would definitely recommend this UHaul location to anyone. Best Debra WoodDebra W.
She was very nice and attentive but the truck had only a quarter of a tank of gas and when you have so much to do having to make a stop to fill the tank is not ideal, I don't mind having to fill it afterwards but starting with an empty tank of gas is not acceptable in my opinion. The door was hard to close and sometimes it would be half locked and I was afraid it would open since it was so hard to close.diana C.
It was very inconvenient that the location we were directed to did not have the blankets we ordered. We had to drive to a second location and still did not receive the number of blankets we ordered.Randall M.
Very, very Excellent ,very helpful.Was able to pick up truck day early,let me keep the truck an extra day,because of the holiday,but i did not need too. Thank youGerry S.
Hours posted wrong for Yuma store.
I was never told that there would be nearly $100's in taxes and I called the corporation as well as this local office 3 different times to verify the exact amount I would be charged (because of the way that I would be paying). So, in the same morning I had scheduled my pickup for moving out of state, I had to leave and come back 3 different times because of their inability to coordinate pricing and inability to accept cash and their computers are so malfunctioned I didn't leave the office until nearly noon - I scheduled my pickup for 8 am! Still after all of these issues, was never offered ANY sort of compensation. No discount, no extra miles or day - really? Even after everything, not even an apology for being the most inept U-Haul facility I've ever worked with. Wow. Next time, I'll try Penske's.Sabrina Y.
Very professional staff. I would highly recommend this location again.tara W.
Melissa was great, very professional and courteous!!Patti S.
It was great that we could leave the truck there after unloadingMargaret D.
Worst experience ever. Was ready to walk out and not move anything. Used your company to move across the country with less stress. Worst customer service and zero knowledge of the computer system or poduct. Will never returnKRISTEL H.
I had reserved a trailer for pickup this date earlier on 4th ave , another location. However I arrived to pick it up later then the time they had set, so they rented it to someone else. It would be good they contacted client by phone before renting it to someone else. Also they should let the renter know that if they don't arrive by a certain time, it may be rented to someone else.Eugene L.
The other location that the reservation were made was not helpful at all, my son was there over three hours before everything was made ready for him to go.Jerry S.
The truck was dirty and really no overviewKELLEY M.
Service was greatJeus A.