The van's rear mirrors were not in place, it didn't feel safe driving the car. The car was dirty, we had to wipe everything down.CYNTHIA F.
Moving Truck Rental in Aberdeen, MD at Aberdeen Shell
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Aberdeen, MD 21001
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Very bad communicationNICHOLAS B.
The Gas station attendant I rented the truck from told me when I returned the truck I drove 30 miles and attempted too charge me which was totally incorrect I drove 5 miles never left the city of Aberdeen it was on fuel tank of gas when I got it and returned it on fuel tank I never put gas in it.I think it was very unprofessional that he would try to over charge me and he refused to give me any supervisors phone number or a way too speak too someone else.I don't want my credit card charged for that bogus amount of moneyTITO C.
Nothing the manger at this location was great help me pick the right Truck for my move I will definitely use them againJAMES M.
Super easy drop off process.Louis C.
Trying to figure out exactly how to find the correct mileage without direction took forever. Called the 800 number only to be on hold for about 20 minutes at 2:30am because all persons were busy!! Finally figure it out ourselves!Deanna H.
You get it done there good .Lashawn B.
This location was 20 minutes farther away than the location I made my reservation for. This added about an hour to our move day. I made the reservation for a location that I knew and trusted, and received an email the day before switching the reservation to this location. When we arrived, there was no signage other than uhaul trucks parked in the parking lot of a Shell gas station which was indeed the pickup location. The gas station was one that I would also not use frequently because it was run down and poorly managed. There was also no uhaul signage inside, but the clerk was able to help us, and we received the truck with no other problems. Would not recommend though.Barclay G.
Everything was GreatJENNELL S.
They staff is really rude and it's unacceptable and racist I felt attack walking in to return my truck. The customer service rep started yelling at me while it was customers in the storeQuane H.
Better serviceFelix M.
Next time give me the right truck!Toriano W.
This was the worst experience ever.I had to pay $200 for a $20.00 truck. Was moving a bedroom set from aberdeen md. to Columbia Md. I told the gentleman that I wanted to drop the truck off in Columbia, somehow he put it in for a intown trip so they said I had to return the truck back to aberdeen Wich was not possible because I live in Columbia. that's why I rented it from aberdeen so it would be less miles. Charged me for blankets that I never got or wanted.payed for every mile, no free miles. Not my mistake it was the guy at aberdeen she'll mistake but I'm paying for it. NEVER AGAIN!!JASON B.
Confirm all equipment is inside of trucksTajema C.
it took 1 hour for me to get the truck, they had a single person working . that was talking to two people on the phone the whole time and waiting on gas customers and snack store customers in between he would fill out what of he need on the uhaul system.Jerry W.
There was 1 employee for the entire store. Since it was at a convenient store/gas station, he could not help us effectively. He had other customers to tend to at the register. After about 45 minutes of being helped then waiting, we finally got the u-haul. He asked us, "do you know what number truck your supposed to have?" Um, no we don't? I thought that was the employees job, not ours. It was not a pleasant pick up experience and hope we never have to do it again.Matthew S.
Clerk was working in gas station/convenience store/UHaul counter alone. I arrived at 10:20AM & did not get pickup completed until 11:15AM. He was not professional at all with a so what attitude. I called UHaul while there to see if I could go somewhere else to get a truck but was only given another phone number to call to see where I could go but I was on a time schedule. This 15' truck used more gas than the 26' truck we rented 1 month prior and traveled the exact same distance.CAROLYN D.
One thing that can be done better is for the cashier to have a little bit more customer service, and to not double charge ppl if the vehicle was only used for one day. I paid 288 dollars for a under 24hr move. Not cool at all.Jeffrey B.
Visibly dirty truck interior even during coronavirus. Truck had not been cleaned. Given to me with gas tank almost completely empty. Waited over an hour for the clerk to figure out how to complete the paperwork so that I could take the truck.Kyle H.
The Personnel who ran the station was nice enough but he was too busy to check the Uhaul rental truck back in. It took almost 3 hours for me to finally get my receipt and this was only after I called Uhaul national for help 3 times. This was totally unacceptable.Betsy P.
The service was great. Hassle free and efficient.WALTER A.
The clerk was very friendly but the location was extremely busy and it took forever to complete the rental process because he was bouncing between store customers and uhaul customersAnthony S.