Person checking back in was rude and acted like I was bothering them to return the trailer
DAVID B
E Z Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Abingdon, VA 24211
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Customer Reviews
- 4.0 Average Customer Rating
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The person where I picked up the on-line rental trailer was unsure if my 6x12 trailer was on the lot. Her computer was also super slow. She finally acknowledged it was available. Trailer was in poor condition. The young lady did not do a inspection walk around. I myself made a video pointing out dents dings and concerns. Wasn't impressed withe equipment whatsoever ever because I had a long mileage trip ahead of me. Turned the trailer in two days early in Texas.
Ronald AMy apologies for such a low rating on both of these locations although both were extremely non-helpful not the customer service I was expecting compared to my other experiences at U-Haul.
KEITH GThe trailer had blankets on it and in it. Didn’t know about the ones in it till I left. Had to hook up myself. And the lady told me the wrong trailer. Then the manager accused me of taking the wrong trailer on purpose and was a butt on the phone when I called and told him the trailer had a bunch like 20 blankets in it
Ralph NNot very helpful checkout. The lady clearly doesn’t understand that the insurance was optional. So she made us get it. I had to call main office ti get my money back.
Christopher T