-this location was so far out I couldn't get a cell signal out -the van shut off on me 6 times (i didn't refill it b/c I thought it would shut off on me) -i reserved in Brampton, not this location -I got a txt saying someone would call (no one ever did) -the person on the phone said they talked to me (listen next time I tell you I didn't) - THE WHOLE RENTAL WAS A DISASTER -I was inconvenienced having to go in the BUSH to pick up a van I reserved A MONTH IN ADVANCE... - THE VAN WAS NOT MAINTAINED (again, it shut off on me 6 times). DO BETTER!!!!Patrick B.
Moving Truck Rental in Acton, ON at Acton Motors Service & Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Acton, ON L7J1X1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Original drop off location in the contract is no longer accepting returns. That would have been good to know and the extra drive to the new location cost me money in km and gas.SEANR D.
Probably would be good to warn your customer in advance that the truck they're getting is 5 feet smaller than the one they needed. I now need to drive the rest of my stuff back and forth from Georgetown to Kitchener because I couldn't fit everything in the one trip. I was also told since I was picking the truck up in Acton, even though I requested Georgetown, that I would be given extra KM and I wasn't and ended up having to pay for going over. The man who checked me in today in Acton has no idea I was coming - I was supposed to be using truck share but I guess because I was getting the 10' truck instead of the 15' truck I couldn't - he also didn't even realise the truck he gave me was 10' and told me it was 15' "My wife usually handles all this stuff but she's not here yet" Overall fairly disappointed considering the price I paid and now I have to spend more money making multiple trips in my own vehicle to finish my move.Jenna C.
after hours drop off was used so no interaction with facility or personelThomas F.
Booked appliance mover, 2 furniture dolly, and 12 blankets. none were on truck and I was informed it was ready. What was good is I received a text so I was in communication with someone. a person came and gave me the items but I only received 6 blankets and one furniture dolly. I was surprised to have to go to Acton for the truck since I thought I booked near my house at the brampton location.David W.
arrived at the site to find a sign that says on vacation until Aug 18th, This reduced confidence that the trailer would remain in the condition that I left it in , which was it was received in Ottawa.Gerald R.
Transaction was flawless, just like it should. Denise was great, would definitely use their service again.robert N.
That would be difficult, the customer service at this location was top notch. They made it very easy to pick up and drop off. Thank you.Michael W.
Very friendly staff. Trailer in good shape. No problems.Drew D.
Very nice guys.Jonathan P.
Brutal service was told the car transporter is out back go get it no pre trip inspection no circle check no help to hook up no receipt no nothing I have rented many of these and never again from hereCOLIN C.
What you are missing here is a way to rate the Uhaul corporate experience of actually getting the inventory that has been requested. Dealing with Uhaul corporate for booking and coordination of inventory is painful at the best of times, but we just had one of the worst Uhaul experiences ever. It included - making a reservation for a trailer that was listed as available on the website, months in advance - being told 2 days before trailer pickup that the size we reserved was not available in Canada at all and that we were assigned a smaller one - we were then told the smaller one was not available and the only options were a trailer that was so big it would exceed the weight limit of our vehicle OR a trailer that was too small to fit our stuff in - I had to take on the proactivity of finding all this out and had to hand-hold or badger Uhaul corporate staff for us to get a product that would even reasonably work. The fact that Uhaul, a company who's entire purpose is to manage an inventory of trucks and trailers, is unable to know where or when its inventory will be available until 2 days prior to the requested move date, is unacceptable. Period. Get your act together. Uhaul, through the ineptitude of it's corporate staff and inability to manage it's inventory, almost jeopardized this cross-country move wherein we transported our whole life thousands of kilometres away. If it wasn't for my actions and an unnecessary amount of stress and panic on my end, we would have been stuck with all our stuff packed in boxes with no home and no ability to leave. This is frankly unbelievable, egregious, and completely unacceptable. To be clear, the staff at both the pickup and dropoff locations were great and helpful. Granted, all the painful work had been done at that point. In short, I came away with the impression that 1) Uhaul is so poorly run that I am amazed the company is still able to operate as a viable business, 2) the corporate staff is incompetent, apathetic, and generally unhelpful, and 3) we will absolutely look for alternative options for our next move. I will absolutely be spreading the word that Uhaul is woefully unorganized and a surefire way to add stress, difficulty, and anxiety to any move. Niel MacIntyreniel M.
Denise provided EXCELLENT customer service! Thank you!!Sandra L.
Everything was just as promisedScott S.
Staff were helpful and nice but when we picked the truck up the check engine light was on. We managed to make out 3 hour move with no issues.karen S.
U haul couldn't locate the dropped off vehicle and constantly contacted me asking where it was. I told them where I left it, and was still called for weeks.Kevin N.
Nothing, service was great! Thank you!Gloria Q.
Fix trailer brakes. Also have a uhaul employee at the location to make it easier.Nathan B.
Gentleman that met me was very helpful and made sure I was okAndre P.
Excellent staffSam P.
Owner was not on property to facilitate trailer rental. Only communicated with us via text. Was not supportive or helpful. At one point he accused us of theft because they had problems authorizing our rental and would not change our tow vehicle in the system. Furthermore, having our rental switched from Milton to Action was highly inconvenient as had to drive 30 minutes in the wrong direction to pick/drop off our trailer. Disappointing experience and will not rent again from Acton Motors.James Nigel C.
Nothing my experience was very professionalPhilip S.
Quick and easy online experience. The lady who ran location made it so simple for check and out - definitely great service and made the move go great! Thank you!!Danielle A.
This location was completely unorganized and didn't do their job to have the trailer at the location. We were told to pick it up at the previous renter's house!! Denise was completely unhelpful, unprofessional and useless.. We would never recommend that location again.Hilary B.
My reservation was put together in a timely and professional manner. This is particularly notable because it was put together on a stat holiday (Victoria Day). Equipment was clean, and well prepared. The staff was very courteous, professional and pleasant. I would highly recommend this location for future use.Steve P.