1. Be sure your UHaul independent operators make it clear when a reservation IS NOT guaranteed. 2. Change your gas policy so it's similar to rental vehicle norms.... in other words ensure the UHaul rental vehicles have full tanks. Since your customers, compared to U Haul's corporate and franchise operators are not as knowledgeable as to the rental vehicle mileage and gas tank size, as it is with rental cars, it is much easier for Uhaul 's customer and more customer friendly to start with a full tank upon equipment pick-up and return the UHaul equipment in full rather than picking up the rental on a partially filled tank and trying to return the equipment at the same partially filled tank level. In my case I started with 1/4 tank and returned the equipment with ~5/8 full tank. Unless U Haul chooses to refund the excess gas I purchased as a result of not knowing the typical mileage rate of the vehicle or its tank size, my rental cost ended up being the cost of ~15 to 18 gallons of extra gas in favor of UHaul. It's much easier and convenient for UHaul customers to start on full tanks and return the equipment on full tanks. However, for those customers that choose not to bring the UHaul equipment back with a full tank, then like the rental car companies do, U Haul would reserve the right to charge the its customer for the actualcist to top off the tanks to full plus a surcharge for the U Haul franchise or corporate staff's time to fill the tanks to full.
Tim R
Beartooth Hardware Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aitkin, MN 56431
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Great service!
Kyle MGreat place to do business. Extremely helpful, friendly and kind.thank you.
TERESA JNeed to contact gal for a refund. Trailer is not specifications as listed on site. 6x12 trailer with ramp is not 6’ wide. Took home and returned immediately because it was useless. Rented same trailer without ramp multiple times and it is true to listed specifications. Expect refund from U-Haul.
todd dGreat customer service
GABRIELLE D