Trailer had debris in it, rocks-pottery pieces-Twiggs and branches, staff didn’t understand what I was renting, tried to say I rented a different trailer than what I needed when we went outside to hookup trailer. Then tried to tell me I was wrong, after I educated them that I rent weekly and have been since January from another location they hooked up the trailer. When I returned the trailer they did not check the equipment in and I received a legal action notice via text from U-Haul which stating I was being held responsible for the trailer not being turned in. This prompted a phone call to U-Haul to express my concern and frustration towards this location and how I will not be back to rent from here and will really appreciate that U-Haul does a better job in supporting their partners that they let host and represent their brand. I have never had an issue from any other location but this has swayed me as I am seeking other means to rely on in the future for rental needs.
Bryan J
Kero Quick Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33602
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Customer Reviews
- 3.5 Average Customer Rating
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This location is kind of sketch. When we first arrived, the doors were locked. The man working was on smoke break, he was on the phone the whole time and didn't bother to get off the phone while helping us get the truck. He didn't speak English very well. I'm glad my husband was with me, I definitely wouldn't have felt comfortable here by myself. Returning the truck, was a woman at the front who also didn't speak English. She just took the keys and gave a thumbs-up, she didn't even ask our name. We asked for a receipt and she said no. So, feeling very uncomfortable (what's stopping her from saying we didn't return the truck?) we called customer service to inform them that we did return the truck. Overall, this location felt very uncomfortable.
Dominic AEmployees were very helpful and kind.
Christopher lThe attendant was very professional. The cab of the truck smelled terrible.
Michael CNice representative. Truck was ready and he was helpful in the process.
Natalia A