I understand that the café doesn’t control U-Haul itself, but they are an official partner. Unfortunately, the experience with the café staff was very poor. After checking in on the U-Haul app, the instructions said to go inside to get the keys. Since the café was the only “inside” location, we went there. The café staff told us the app would provide a code to unlock the keys and, if that didn’t work, to call the posted number. When we called the U-Haul representative, they told us to go back inside so they could speak with the café staff directly to release the keys. Even after the U-Haul representative explained the situation, the café staff repeatedly refused to help, instead choosing to argue and shift blame—completely unprofessional and unnecessary. When we finally got the keys, my husband was yelled at for taking the appliance dolly we had already paid for in our rental. He was even accused of “stealing” it, despite us showing the contract twice to prove it was included. The problem was not with U-Haul itself but with the café staff, who made the entire experience unnecessarily difficult and unpleasant
Alexander B
Fays Cafe
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Albany, OR 97321
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- 3.0 Average Customer Rating
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No where to park the tow dolly that we rented and not sure how drop off was intended to be since NO ONE is physically there. I tried calling the rep for that area and he never answered my 5 phone calls that I made. Just a terrible experience to just leave equipment and a truck where no one is at.
AUDREY ACheck out of truck was very difficult
Grant MThere we no personnel there.
Reid PKind of a strange angle to try to back the truck into but otherwise everything was great!
Kim D