InteractionInteractions were not as I would have liked. I should have been given options, like the price for the next size up. The salesperson could have made sure I had Cruise Control in my Truck, knowing I was driving over 4 days across country. The drop off location was extremely unprofessional. Just pointed where to back it up, and just left me to do it myself. Also they never gave me any paperwork showing I dropped it off. I put WAY more gas in, than when I received it, for some reason the truck takes a while to adjust the Gas Gauge as the gas is being pumped in. It keeps getting worse!!! I get a call a couple days afterwards, because the Uhaul drop off location did not check it in, "AT ALL!!!" I informed the uhaul customer service person where I dropped off the truck and trailer. The representative was extremely nice, and informed me there'd be no extra charges. Then 2 days later, I get another call, they again wanted to know what day, and where I dropped off the Truck and Transport. Again, this employee was very kind, and informed me there'd be "NO," Extra Charges to me. Now today, I get a text message saying that there's remaining charges related to my Uhaul rental. It's safe to say, I will never recommend Uhaul, or use Uhaul for any other moves or services that they could provide. Moving is extremely stressful, and Uhaul should be a professional, accurate, compassionate and perfect in their execution of renting Services.
rodney g
Paradise Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Albuquerque, NM 87114
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great experience They definitely take care of their customers
Nichole MThe lot was small and very crowded. It was hard to get the trailer in because it was so small and there were a lot of cars and traffic in such a small lot. There was no personal since it was a drop-off location and it was after hours.
Melissa EU-haul was not filled up with gas, and they didn't make a note of the gas level when I picked up the truck. They ended up charging me almost double the quoted amount... only because I returned the truck 2 hours late.... double the price for 2 hours late. If you're going to charge an obscene amount of money for a late fee, you absolutely need to tell the customers. I'll never use this location again.
Marshall KGreat customer service
Michael N