I returned the truck spotless clean inside the cab and box. However when I returned the truck the guy at the place didn’t even come outside to verify anything. It was after I left and next business day when I see invoice I was charged for cleaning fee because there was some mud on the tires. Never heard of this before. And will not use U-Haul again unless this is resolved
Thomas C
Freds Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alcoa, TN 37701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Dont understand the hidden fees.
JAMES REveryone was friendly and happy to help hook/unhook the equipment. Quick and easy process.
Jason SUSE THIS LOCATION!!! Best customer service I’ve experienced period. Made a stressful situation into a smooth ride. There was an issue with the truck we rented and they handled it immediately! My wife asked for pointers on driving the huge truck and they were more than happy to oblige. Made us feel like a priority and they are all so friendly.
Joshua MWe dropped off the truck after hours and the entire lot was very dark. No outside lights. It was not a good place for after hours drop off. Maybe fine for day time but not at night. No idea if personnel were helpful or not but you don't give any other option in this survey.
WILLIAM H