Customer service call center was horrible. They told me they had a truck available, made the reservation and charged me and then said someone would call me to advise when and where I could pick up truck. I received a text message hours later saying to pick up the truck in Ozark which was over 2 1-2 hours away. I called the “scheduling” number and they were rude. I tried to explain it would take 6 hours to go and get that truck. She could barely speak and just said well you gonna get it or not. I asked is not anything else closer she said Nope, all we got you want it or not. I had to call back 4 times searching and asking for a truck closer. Every single UHaul In Auburn and Opelika had trucks sitting empty. But the local U-Haul dealer said no one will allow their trucks to be rented one way because everyone is leaving Auburn and no one is bringing trucks in. So they won’t have any to rent for local. She said sorry it happens everyday even if you reserve one they will give your truck to someone else and you will be stuck without a rental. I had to rent a truck half the size that I needed and then had to drive almost 3 hours to pick it up and return. When I picked up the truck the dealers computer didn’t work, he said U-Haul computer systems lock up every Saturday and they can’t do anything. It took over 3 hours standing in their office waiting for him make the reservation. He finally had to complete it on his phone, couldn’t print a receipt or copy of contract because his computer was locked up.
Jeffrey B
McDaniels Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alexander City, AL 35010
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Called for assistance, no one had ever used self check-in online. Clueless. Uhaul app did not work when checking in.. chat option did not work or reply. Could not get code to key. Interior widows were horrible... Had to clean myself to drive at night.
john lCould not use the online/mobile features but the location was very helpful.
Danny HNothing to add at this time.
MARTY WThe tires were all low and one only had 20 psi in it.
MATTHEW B