The truck was in disorder and shifted poorly. The facility did not have the truck ready. There were no instructions or indications of where the truck was, and the facility was an area with industrial vehicles driving fast through the area. We were told that they were busy, we're unwilling to help us, and told us that we must call into U-Haul to "figure out our own problems."
Mathew D
MX4 Enterprises LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Allen, TX 75002
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great employees and clean rental
MARK JIt is a little rough back where the trailers are. I was bit by mosquitos two to three times. The staff there is friendly and easy to work with so it made up for it.
BRIAN GNo customer service . Zero
THOMAS ARented vehicles from your company for the last 40 years, never will again. Not only did my bill go from $30- to $109. I was given a truck with a quarter tank of gas. They charged me $.42 a mile even though I put $20 back in it. By far the worst experience I’ve ever had. I would never ever use that location ever again in fact, I’ll probably use Penske. That was such a bad experience overcharging somebody almost $80. That’s ridiculous. 45 years you just lost a customer over price gouging and misleading people. Good luck.
DAVID A