Everything was great. Online Reservation was easy to follow. Pick up was easy. Returning the van was super easy.
Deborah K
Hy tech Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Amelia, OH 45102
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Customer Reviews
- 4.0 Average Customer Rating
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We were scammed. We received a 2nd bill for an extra $38.00. It said the gas level was below the mark when we took the truck. My wife told him that the needle was below the 1/4 tank mark. We drove the truck for a total of twenty miles. She put in $10.00 of gas. It was above the 1/4 tank mark. He did not send a photo of the gauge, but rather a page that had a generic line, which he marked. I think its is terrible that they scammed a 77 year old man who just had a quadruple by-pass with complications. I am referring this to the BBB and the States Attorney. I wonder how many other people they have done this to in the past.
Steve SThe truck had less than a quarter of a tank of gas in it when we picked it up. I did the pre check in and had to do it all again when we picked up. Not a fan of the mobile pick up.
Deborah NAn explanation for my "No" to the questions about the location and personnel. The location is an old automotive garage. Kind of crowded with cars, but easy to maneuver around. So "clean and inviting" isn't really accurate, but truthfully that didn't deter me from picking it. This is the second truck I have dropped off at this location and both times it got the job done. Regarding "personnel" this location is not open on Saturday so I returned it using the U-Haul app on my phone. I initially left both blank because no one was there and I don't care if the parking lot is "clean and inviting." The signage was clear and the key drop easily accessible. I will use this drop-off location again and if I need to rent a truck in the future I wouldn't hesitate to get it here.
Jack RTook almost an hour for pickup process, truck cargo area was dirty.
nikki m