1. The 15 foot truck I rented for a local move from Nov 18, 2024 to Nov 20, 2024 cost me $279.95. I only drove 46 miles, 2 day rental at $29.95, $30 for a bogus insurance charge which I was never informed of, (I thought we were asked if we wanted the insurance or if we wanted to use our own insurance) and a $134 rental of a dolly. I am in the process of disputing that charge. 2. The truck was dirty. They want us to clean these trucks before we return them but if I would have returned the truck like this I would have been charged. By the time I cleaned the dashboard the seats the floor all of it I had three dirty rags and a filthy scrub brush. 3. When I returned the truck I pulled it in, right next to his other rentals. I was never informed of where to park the truck on return. I thought I was doing a nicety for the owner, ONLY he went up to my ride and started yelling at him. He said I was an idiot because I parked on his neighbor's property. I parked it in the wrong spot. I didn't realize I made a mistake and pulled the truck to far in a joint parking lot of his neighbor's that was not marked one way or the other. There were no signs saying whose property was whose. I don't care what kind of day he had you do not call your customers an idiot.
LORI F
Hytech Automotive Sales And Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Amelia, OH 45102
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- 4.0 Average Customer Rating
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Service is great, location great, equipment great. Only drawback was putrid smell in cab... suggest deodorizing between uses.
SUANNA GRental was dropped off when business was closed and was reported to be late even though returned before due and was charged for an additional day to the tune of $55. Was finally able to resolve issue, but it took WAY too much effort on my part to finally make it happen! Checking the box above that the personnel were helpful even though that's questionable in my mind, but wouldn't let me submit the review without checking a box
MARK KI hate the online checking process. Would prefer to speak to a human!
Jessica L$20 'after hours fee?" Because I used the drop box? Seems a bit unreasonable.
JEFFREY M