The doors were closed upon arrival at 10:05 am. A girl shows up around 10:10 am . Opens the door says nothing to us. Shes acting very odd and makes no sense when communicating to us. She just sat there looking at the monitor for 30 mins speaking in slurred words and not making much sense. She appeared to be heavily intoxicated and was nodding off. Several other people came in behind me and left while I asked her if she needed medical attention. She then kept saying things again made no sense I finally said call the owner of the shop I want to speak to him. She calls him and I begin recording the conversation. He's on speaker phone and o told him something is very wrong with her she seems intoxicated and he's like no she's tired. Umm she doesn't seem sleepy she was acting as if she was on drugs. She could not function the computer and could barely speak and looked like a zombie . The owner came on the speaker phone and he had to process our order one hour late. He told me she would give me the key and hung up. She then proceeded to not know how to give me any key . Another 5 to 10 mins go by and he calls back and is on speaker phone. She doenst say anything just hands me the phone completely confused. So I take it and try and put the speaker back on because I can't hear anything he's saying. She gets mad at me for touching her phone when 10 mins ago she just handed it to me without even telling me who was there or why. And gets mad at me for recording her behavior w my phone . Unbelievable I will never return to this location. I want my funds back as I lost one of my movers because I was an hour late and had to pay my other guy for an hour while he waited for me . I was late because she couldn't check me in and give me my truck because of how drugged up and confused she was . I would highly suggest U-Haul stop renting through this pick up location. They are very unprofessional.
Serina S
Ship It Here
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Anaheim, CA 92801
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Customer Reviews
- 4.0 Average Customer Rating
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Very professional but also very friendly I wish I had known about this location before today's visit... Great service!!
DIANE AThere was only a quarter tank of gas when I received the truck so I had to get gas twice once to drive it and then before I returned it. I also reserved an appliance dolly and they didn't have one available. I rented the truck to move a refrigerator so this was annoying.
SHERYL LThe girl that helped me was amazing.
DOUGLAS APicking up the truck was a hassle. Using the website, then having to call 3-4 different times so they can update my reservation. Then my appliance dolly wasn't in the truck, had to wait for the store to open so i can get the dolly. Store hours read 10am -7pm Saturday. Store associate didn't get there until 10:10. Clerk then tells me "sorry but those dollys aren't guaranteed". I said but you guys charged me for one. She said yeah but they aren't guaranteed. But i can adjust your reservation. That whole ordeal is what made us late bringing back the truck.
Christina B