Picking up the truck was a hassle. Using the website, then having to call 3-4 different times so they can update my reservation. Then my appliance dolly wasn't in the truck, had to wait for the store to open so i can get the dolly. Store hours read 10am -7pm Saturday. Store associate didn't get there until 10:10. Clerk then tells me "sorry but those dollys aren't guaranteed". I said but you guys charged me for one. She said yeah but they aren't guaranteed. But i can adjust your reservation. That whole ordeal is what made us late bringing back the truck.
Christina B
Ship It Here
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Anaheim, CA 92801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The employee was 10 minutes late and there was a line of customers waiting for the doors to open. After she opened, we were the third customers in line, and it took about 40-45 minutes for her to gather everything together for us. There were no dollies to rent, and she asked for a credit card to put a HOLD on the transaction. I asked her three times if it was going to be charged because we would be paying cash. She assured us it wouldn't charge, and it would just be a hold until payment. Once we returned the truck, a few hours later, she charged the credit card, after she stated it wouldn't be charged. We asked about the $25 discount if same day return and she said they don't do that. Overall, very disappointing experience. We will not return or refer future customers.
CINDY FThe folks at Ship It Here are very friendly, supportive and totally professional. Perfect rental experience. When I need a larger vehicle again, I know where I'll go!! Cheers, Stephen Marlow
STEPHEN MThe truck was very clean and the online process was easy enough. I had issues uploading pictures but the process was still fine.
Brandon KI was not comfortable with the location and the lady was late coming in to work my appointment Was 10 am we waited 20 minutes outside . Returning was not comfortable also due to it was dark there and doing the online check out has too many uploading features and I already return the key before I got the uploading features , Overall we were not satisfied there .
CONSUELO G