Whoever the lady is that works at this location fire her! My U-Haul was stolen and when UHAUL had me contact the location, I rented it from the lady had a nasty attitude and her exact words were well. What do you want me to do about it and when telling her that UHAUL told me to call the location. I rented it from to let them know She stated again. What do you want me to do about it? I don’t know why you’re calling here. You should call UHAUL in which I let her know that I did. She said well I’m sorry there’s nothing I can do for you. I said I didn’t ask you to do anything for me. She said well I’m busy with the customer in front of me I said yeah and with your nasty attitude I hope that customer smart enough to walk out But not too thrilled with UHAUL as a corporation overall either because even though my U-Haul was stolen and I took out coverage on it. They still had the nerve to charge me and never reached out to me. Only contact I had with them is me calling them and then even had the nerve to tell me that I was responsible for the Towing in storage when it was recovered all while they left it in a police impound for a week smh still to this day have not asked me anything about my belongings in the U-Haul. That was stolen, but wanna call me about another person‘s vehicle that was hit after it was stolen. SMH go figure
JOHN P
The Storage Chest
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ann Arbor, MI 48103
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Customer Reviews
- 4.5 Average Customer Rating
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Everything was perfect
KEVIN DEverything was perfect.
Kevin DThe guy on the phone when I reserved told me he would give me an extra day but then didn't put that into the contract. Also I was charged for miles I wasn't aware only 51 miles were included someone should have told me this
Kiya KI dropped the truck off when the location was closed but it was easy. Did not interact with personnel.
PATRICIA M