Terrible location to back a 26’ truck into
William D
The Storage Chest
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ann Arbor, MI 48103
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Customer Reviews
- 4.5 Average Customer Rating
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It was out of wiper fluid. Other than that it was a fairly comfortable drive. It really does not like to go up a hill. Loved the lady that helped me out! She was great. Customer service was off the charts!
Nancy EVery convenient location. I'll say, I feel like the customer service skills were off-putting. It felt like I was bothering the employee here by even existing. I don't think I was difficult to deal with in any way but it just came off as a really negative experience that otherwise would've been great. The truck was great, and I was satisfied with that. If there was an attitude adjustment it would've been a stellar experience.
JAMES HThe entire experience was perfect. Very happy. Thanks b
LAWRENCE JPhysically getting the truck out was no problem. Getting the truck back in was extremely difficult to maneuver because they park a bunch of other trucks in the way. I was told the office would be open at 8a. It was not. I had to use my phone for check-in which took me 30 minutes because the uhaul app and website would not let me submit a photo. This is why I wanted the old school way of picking up in person. Once I dropped it off, the office was open but reeked of cigarette smoke which I am highly allergic to and caused me a migraine. This has been THE WORST uhaul experience of my life!
Kimberly D