I was overcharged for my rental and I tried to correct it and there's no talking to them so I'm getting screwed out of $40 I did not appreciate that and this is not been the first time that this has happened and I will not be using your guys's services again thank youMary B.
Lucky Bobs LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Apache Junction, AZ 85120
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- 3.0 Average Customer Rating
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This location gave me incorrect information. They said: "thus contract is for 6 days at $20 per day. When you return the trailer to Lucky Bob LLC in Apache Junction, they will process a refund for the unused day." They lied to me! I got charged 6 days on my credit card (6 days) used it 3 days! I lost $60 based on what Bayfield Uhaul told me!Thomas S.
The drop off was evidently not recorded as I received calls from uhaul 3 days after I turned it in to use a different location. Even the new drop off location called asking me when I would be turning it in.Micheal S.
The worker at the store was very nice. My problem was when she called UHaul to check my truck out the girl on the phone tried to send me to another location when there were two trucks in the parking lot just because she didn't want to do her job. I explained to her that I couldn't go to another location because I was dropped off and had no way to get there. After getting a little annoyed she finally decided to check the truck out for me. I don't understand why people can't just be helpful instead of just trying to pass you off to someone else.Carissa S.
Frank who checked me in was very efficient and had concern for customer .Al J.