Dear U-Haul Customer Service Team, I recently completed a one-way move from Texas to Oregon and selected U-Haul due to the affordability and the lower deck height of your trucks. While I understand that lift gate trucks are not available for one-way rentals, we specifically requested both a utility dolly and an appliance dolly during the reservation process to help with two very heavy items we needed to load. Unfortunately, the customer service experience surrounding this rental was extremely disappointing. The day before pickup, I was notified that the truck would need to be collected from a different location than originally reserved. While inconvenient, we adjusted and made arrangements for transportation. Upon arrival at the new pickup location, I was told that neither of the dollies we reserved were available. When I asked where they were, I was informed—flatly—that the location didn’t have any, and that dolly reservations are not guaranteed. When I asked how I was supposed to move the heavy items without the dollies, I was told, “I guess that’s up to you to figure out.” I then requested that they call nearby U-Haul locations to help locate one, and was told, “We don’t do that. We’re not U-Haul.” That response was frustrating, confusing, and unhelpful. I contacted 1-800-GO-UHAUL hoping for assistance, but was again told that they were unable to coordinate equipment between locations. I ended up calling multiple U-Haul locations myself and, after striking out repeatedly, had no choice but to drive to a Tractor Supply store and purchase a dolly at an unreasonably high price. This also counted against the limited number of miles included in my rental and caused unnecessary stress during an already difficult move. I understand the complexity of managing logistics across locations, but for a rental that cost over $4,200, I expected a higher level of customer service and some follow-through on the items included in my reservation. On a positive note, I want to acknowledge the drop-off location in Sutherlin, Oregon. The staff there were friendly, helpful, and professional — a much-appreciated contrast to the experience at pickup. Thank you for taking the time to hear this feedback. I hope it can be used to improve the experience for future customers.
JORDAN S
Storage King USA
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Argyle, TX 76226
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very nice folks
Josh JI had issues with the app functionality when returning my rental outside of business hours. My truck did not come equipped with a standard dolly or moving blankets.
SEAN HCould use a blow out of hrass on floorboard. Other than that it is clean.
ALLISON FConvenience in mobile check in. My rep Kyle is awesome!!! Takes care of me and my needs. I rent alot! Just a quick vacuum of interior cab would be great.
ALLISON F