The app and website would not work during pickup so I was charged for equipment I didn’t get. I tried at least 15 times to load the photos, even chatted tech support which ultimately crashed as well
Holly R
Storage King USA
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Argyle, TX 76226
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkIt took 3 hours to just get the key from the key lock box after trying to down load an app or accessing it through the website and after talking to no less than 5 people on their call line (each time requiring a 20 minute wait time before a new troubleshooter answered the phone.) I needed the truck for no less than 90 minutes and I spent twice that amount of time just getting the key.
Dan FI dropped off during closed business hours, but the app was very intuitive.
Scott SI think all Uhaul vehicles should have cruise control.
Robert EI picked up the vehicle with 1/8 tank of gas and returned it with more than 3/8 tank. I asked the agent before I left if I would be credited if I returned the vehicle with more fuel. She said yes. I was disappointed that when I returned I was told they could not credit me. From my POV it’s difficult to match a partial amount of fuel when returning. Disappointed.
DAVID P