They over charge. This time it was for mileage. The starting paperwork is always wrong. Then they make you call in and get it corrected and it takes days to get a refund. Take pictures before you drive off because the gas and mileage will need to be corrected and they tell you they can’t do anything about it. Pay attention to your bill never correct.
TYLAN T
Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arlington, TX 76015
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The engine light was on the gas gauge was not the not the same as the paperwork. I drove the truck 11 miles and was overcharged 81.00 for gas. This is at a gas station so why wasn’t the truck full of gas like the paperwork indicated. I had yet to receive my refund. Take pictures of everything.
TYLAN TI chose a five star location called Speedees in Arlington. Of course, U-Haul, in its infinite wisdom, rerouted me to the Mobil location (three stars). I received no supplies that I paid for. My credit card information that was “saved for payment” was indeed not, so I had to find the number and provide it to the cashier (she was fantastic by the way). She called the owner and he called around to find another location with the supplies (Alpha Graphics). I had to wait thirty minutes for another manager at Alpha Graphics to get back from lunch to pick up the supplies. Even then, I did not receive the 24 pads that I ordered. I was provided ten and the dolly. Both locations assured me that my order would be credited for the extra dozen moving blankets missing from my order. I was not. The utility dolly worked out okay, though. I cleaned the cup holders and door inset to put my phone, keys, etc. They were very sticky and not clean. The truck ran great, but it was not clean.
Mike FI applied for a 20' truck but all they had were 15' even though the website said otherwise. Other than not having the right size, they were cool to work with.
JOHNE BI will never rent you haul again. This was absolutely the worst experience i've ever had trying to move. I was overcharged, and when I said something to the Virgin I was ignored. I will never, ever use you halt again.Absolutely awful
CARISSA R