Last two experiences with company, I was called within days of my move, to inform me the size of truck I reserved weeks ago, was not available. Previous instance I was forced to take a 26’ truck that I had great difficulty driving, was too big. This time exact same call I recieved, however, I explained I couldn’t drive a truck bigger than the 20’ I had, again, reserved. After much discussion and a call back 20 minutes later, I was told my reservation was ok and I could have the truck. When I picked the truck up, I had reserved 2 trollys, but they only had one. Then I start driving and noticed something wrong, with transmission, as was shifting poorly. Then I get to location to load up and saw the back rear tire on passenger side, was almost flat. Had to take truck to get air, but it was so cold, the air compressor was not working efficiently, so flow was compromised. So had to drive on under inflated tire for the duration of my move. I am greatly disappointed in both of my recent experiences using Uhaul.
Penny M
Antrim Truck Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arnprior, ON K7S3G9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Clean the snow off the trucks you know are rented and ensure the ADD ON ITEMS ARE IN THE TRUCK. Being charged for blankets I don’t get an 106 extra charges for not returning the blankets they never put in the truck. Perhap walking the vehicle with th client instead of making them do everything online themselves would eliminate that issue
Angela DKeep on doing what you are doing, excellent customer service, very helpful and knowledgeable
Bonnie LNothing service was great. Thank you
Robert WAntrum Truck Stop do a great job of managing my U-Haul needs…..I will always choose them
Hal L