Went thru the entire mobile drop off process on the phone. Went to put key in the drop box and there were instructions on the box that the truck had to be dropped off a mile down the road and then I had to come back and put the key in the drop box. Never again will I go there
William B
Global Pack & Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashland, VA 23005
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I would prefer that the U-Haul truck and the rental office be at the same location. But the Global Pack and Ship staff was professional and helpful.
Steven MHave the vehicles located at the address of pick up not a mile down the road. Not everyone drives to pick up a u haul some people will uber and have no way to get a mile up the road. This location is terrible.
Danyse GThe van was located over a mile from the store where I got the key. I had to get a ride to the location later and by the time I got to the van, the link did not work. I called customer service and had to wait on hold a long time and then the first call disconnected. I called back and they were unable to resend the link. The pickup store was closed by then so I couldn’t contact them either. I had to pick up the van without verification of mileage or condition of van. The van had broken glass in the bed I had to sweep out. The blankets I paid for were also missing. I think they were placed in the wrong vehicle. I took the blankets from the van next to it, but there were only 10, not 12 as I had rented. The van was great except for the glass in the bed. When returning the van I had difficulty with the app. The photos were not loading properly. Overall I really liked the van, but the experience with the app, glass in the van, and missing rented blankets was a huge hassle.
Maura COff site storage of the Uhaul was interesting but wasn't far and was easy to find
STEPHANIE A