To collect the van you have to go to an off site location to collect it and then drop it off at the same off site location which i found inconvenient.
NIGEL I
Global Pack & Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashland, VA 23005
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Customer Reviews
- 4.0 Average Customer Rating
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Amazing staff
CABELL DThis franchise location should be banned. The actual pickup spot is 1.5 miles from where it is reported in the U-Haul app. I was GPS locked from triggering the return and had to go back and forth from a different lot at 10105 Whitesel Rd, Ashland, VA. It is dangerous, absurd, and anyone dropped off would be stranded since the actual truck is over a 5 minute drive away from where the franchise originally claims the truck will be. I went back and forth between the two sites multiple times, costing me money in mileage, and time that I expect to be compensated for.
Amanda NI had a great experience renting a U-Haul from Global Pack & Ship on Leadbetter Road in Ashland. The entire process was smooth and hassle-free from start to finish. The staff was friendly, professional, and made sure I had everything I needed before hitting the road. The truck was clean, well-maintained, and ready to go when I arrived. What really stood out was the excellent customer service—they were efficient, answered all my questions, and made the pickup and drop-off process quick and easy. I really appreciate how accommodating and courteous they were. If you need a U-Haul in the Ashland area, I highly recommend Global Pack & Ship. I’ll definitely be using them again in the future!
CHRISTOPHER JHard to answer these questions as we just left it in a parking lot.
Erin K