The engine on the vehicle seized and blew as we were driving it. This was only after an hour of "use". There was also no communication from the support team in regard to the extra time that I would need due to needing roadside assistance, until I asked for it. There was also no communication from the support team to the location or vice versa after I needed to get a replacement vehicle. Overall, this process delayed everything due to me hiring people to help me move, and I still had to pay the full price for a defective and unsafe vehicle, I do not recommend.
Savannah T
Greenfill Lone Star Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aubrey, TX 76227
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Had to unhook the trailer myself, no chalks for tires, the tralier moved forward and scratched my bumper and scratched the paint off. Was abrasively told to stay off the grass when I had to move the trailer from where I originally parked it. Would have been nice to be able to chalk the tires and not be on an incline for the drop zone.
SUZANNE NThe rep was preoccupied with other things, and she was not as good as the previous male rep, who made sure that I understood the terms. She did not care about the experience and needs of the customer at all.
KAREN HLocal use too expensive! Mileage rate excessive. Double cos expected!
RANDY HVery Nice Customer Service
Julianna H