You should wait 48 - 72 hours before sending out this survey. Odds are if I just returned a moving truck I'm super tired. Any time or energy I have left is going to go into unpacking. As far as the location I picked up my rental from they did everything perfect. Very satisfied.Tyler D.
Moving Truck Rental in Aurora, CO at Lovell Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Aurora, CO 80010
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Although helpful, I was unprepared for the tasks and costs of additional parts and their installation for the trailer rental, and instead of being walked through the process, i was dumped on another location. The second location was extremely helpful, and informative, and was able to get me settled with the right parts in order to make my cross country move.Rachelle J.
Owners were very pleasant.James S.
Just dropped off truckMATTHEW H.
It was great renting from this location. Everyone was really nice and really helpful. They went the extra mile for me and my family with our move.Dylan A.
Lovell and Launi are absolutely fantastic people and provided service above and beyond what was required of them! I greatly appreciate you both!SARA K.
The customer service at this location is the best I have ever had. It was an easy and straightforward transaction. 10/10 would recommend to anyoneangus S.
I'm very unhappy that we were charged for an after hours fee of $20.00 which was not disclosed to us.JAMES J.
Everything was good l liked your business and Costom services they are so nice good jobsLouise M.
Nothing. Staff was friendly and helpful. No issues.Jim G.
Thanks for figuring out how to release the truck to me while the power was out!Michael N.
Thank you very muchJesus M.
Very friendly and helpful. Always a pleasure to do business with them!!!Donna R.
The vehicle had very dirty windows, and mirrors, a safety issue. The vehicle did not have a full gas tank, that's just not acceptable. Providing a rental service the vehicle should be completely cleaned, and fueled up!MIKE T.
Staff was super friendly and helpful! I would definitely recommend others to use this site to rent from.Barbara R.
Absolutely nothing. This was a pleasant experience; one of the best.ELIZABETH S.
These people are super nice and efficient.David C.
Great service at this locationStephen G.
I had scheduled a pick up at 9am at a closer location, but received a call 5 mins before I was picking up telling me the truck I rented was not available, and sent me to a new location, which didn't open until 10am. I was also informed mobile check in was not available at this location. When I got there just after 10am, I waited for 45 mins before I could even start the rental process. There were several customers ahead of me, and the very nice woman working was doing the best she could. What was supposed to be a quick process ended up being a long ordeal. The movers I hired to show up at 9:30am stood around for almost two hours. This location has very friendly staff and I have nothing negative to say about them. Uhaul however dropped the ball on this one.Bobby D.
I paid to have my car put onto the tow dolly. The mechanic did not hook it up correctly. One example is that they put straps over a bar that said specifically "place straps beneath bar". It made towing my car very difficult and dangerous. On top of that I spent nearly an hour waiting at this location.Anthony D.
This was a third location that I was sent to you and the staff were absolutely amazing and got me the truck that I needed.monique J.
More computer knowledgeablerichard C.
The woman who worked with me to pickup a trailer was not very helpful. After going through the whole process she substituted the trailer for another without asking or telling me. I had to cancel my registration as soon as I found out.daniel N.
Great great great customers service. So awesome from the lady at front desk on 6/20/19 .Thank you so much for taking your time with explaning everything.. I will definitely be back ;))Gregory S.
This was the best U-Haul experience I've ever had. The lady working the counter was great and she went above and beyond to provide us great service. It was the busiest time of the year and when all other U-Haul locations turned us away the lady made sure she did everything possible to help us out.ALBA P.