Owner of furniture warehouse where the pickup location was had the keys inside the facility and showed up to open location at 9:30am when the store opening and U-Haul pickup was to be at 9am. I was delayed to get to a job site. The owner was extremely rude and told me to get out of the store after passive aggressively handing the keys over, also shooed me away with hand gestures. Worst customer service experience ever. He did not complete routine review of vehicle prior or post pick up. I was able to speak to Bobby, local manager and he was great in taking care of all of that.
edgar c
Furniture Warehouse
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, IL 60502
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Customer Reviews
- 2.0 Average Customer Rating
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Their server wasn’t working and it took 30 minutes to confirm and get the truck.
Megan HWas a furniture store first, uhaul second. No explanation of truck.
John HI dropped off at night so it was dark and hard to pinpoint. Also, they had a truck blocking the key drop off box so it was hard to find
Briana CSuper nice guy at the place, but the trailer was damaged, my lights weren’t working correctly, and the chains couldn’t connect to my car….yet he let me leave the lot knowing I had 1,000 miles to go. I was set off by two changes in pickup location within 24 hours of rental…each one farther from my house. I was promised a $50 credit, which I still have not seen.
CRAIG K