The pick up and drop off location was great. However, when my reservation was made through customer service and the representative who assisted me reserved a non working moving truck. I was made aware at the time of pick up. The original reservation was canceled. I was forced to rent a larger truck as it was the only one available, with higher price and mileage. I contacted customers service and request for the original mileage quote to be honored. Customer service was unable to help with my request. I ended up paying more for the truck and mileage. I was very disappointed customer service was not willing to help being that it was not Uhaul who dropped the ball reserving a non working truck for me. Again the pick up and drop off location is great. I'm just not sure I would recommend Uhaul after my experience.
NYDIA R
Stella Liquor And Market Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Westmorland, CA 92281
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkEverything was real good, n friendly, excellent customer service
Johnny CBig enough dirt lot. Not sure if the liquor store has anything to due with the uhual. But o was able to drop off the trailer myself no problem.
Gustavo GI made a reservation through the phone which was fine but my mistake was the location. Terrible service. The cashier did not know what to do and the person who did know, was not there so they did it over the phone but seemed to me they were both inexperienced. They kept asking for my card which was already on file waiting to be charged. Took about 40 minutes just to pick it up. Will never come back to this location.
Jericho FBest customer service
Vong P