I reserved the U-Haul for Saturday 06/07/25, drove 45 miles to pick it up and the guy was locking up (before closing time @5pm) and said we could not rent it due to systems being down. Had to drive back the next day and as I get there they were renting it to someone else and told me I was late. I was never given a specific time to be there to pick it up. After a little back and forth argument with everyone we were finally able to rent the trailer.
ASHLEY S
Route 50 Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bainbridge, OH 45612
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Customer Reviews
- 4.0 Average Customer Rating
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The whole process was easy but the fuel part was a pain. Theres no way to guess the correct amount of fuel when it’s 7/8ths or something and the fuel gauge doesn’t show that. Please fix this as it has probably caused multiple people headaches
DALTON CIt was definitely somewhat of a pain, to verify everything when you are there to pick up a truck. I think that should done before you ever arrive. But overall very good experience
Jason CWe had a great experience.
ADA REverything went like a clock running on time and smoothly start to finish including a store in hocking port Ohio that didn’t know till an hour before they were going to receive it that afternoon but they were great about it
ROGER B