We had trouble with the Uhaul starting three times. We called roadside assistance and while we were in the phone with them the first time the truck started. It did that two more times. We were quoted a different price for the rental than what I was charged. We were charged $12 for a$7 dolly just because it wasn’t an in town trip and they charged us for going over miles even though we (two single ladies all by ourselves on the road with this thing) had trouble with the Uhaul. And no one wants to take blame but give us a harder time. I will never use yall again and I will tell everyone I know what happened and how we were treated so they won’t use yall either! Good day!!!
STACEY B
Quick Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Balch Springs, TX 75180
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Customer Reviews
- 3.5 Average Customer Rating
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First off I did not get an estimate receipt telling me how much this would cost. You all took 161.00 of my money yes I understand estimates yes I understand rental cost but it does not cost this much money for 3hrs. You took from my kids mouth. How I’m I suppose to survive for two weeks I’ve always did service with u and I would not have taken your truck this is not the case of service rendered but now cry about I did not get the memo😈 all I received was the reservation number and when I called to change the time no one gave me an estimate please send me back $100.00 of my money what happen to the reservation fee I think 35+the ins I put on the truck is that separate??? Improve communication
francis lexcellent service
SERGIO DWorst customer service and also the truck has roaches and dirty waiting on my refund because this was beyond the worst experience ever !
Veronica GYes only the person who's in charge of the uhaul. The cashier inside the store not friendly at all really bad service.
Laura A