I was due money back did not used no miles still waiting but everything else was ok
Sterling C
Tires Unlimited And Automotive LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21218
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I assume the dedicated UHAUL locations are much better and more equipped to handle questions, so go there if you can. If you book last minute like me then this is an ok option. The location was easy to find and the person was helpful. The one issue I have is that the staff were very unfamiliar with the process and took a long time to get the rental ready, and then were not able to provide any extension of my time after taking 20 minutes into my scheduled time to be ready. Definitely bring all of your information ready, as they do not have access easily to what was included in the rental, etc. I needed to run back and ask for the moving blankets, and when I requested 12 they only had 8.
Thomas BTo be fair, Baltimore is just a rough town. Hard to find any place that is clean and inviting when it comes to any kind of automotive-type place. The young man who helped us (Isaiah I believe) was kind and he did everything right, although it seemed that he may have been new at this. If I had to use a U-Haul spot in Baltimore, this would be the place.
SCOT MThe location could not find the keys for the u-haul assigned to me. 30 mins later they gave me a different u-haul making me late and using up time of the 3 hours I had booked.
Gabrielle EThe location was small and messy, with aggressive dogs on the premises. I was also unable to park or leave my car there. The pick-up process was disorganized, and the system was down for some time. The truck did not have air conditioning, which made the experience quite uncomfortable due to the hot weather. At the time of drop-off (around 6 PM), the location was already closed, even though it was supposed to be open until 8 PM. And finally, I returned the truck with more fuel than it had at pick-up, yet I was still charged for a fuel refill!
Sergiy L