Very easy great customer service
Deborah W
Russell Street Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkPlease have U-Haul employees double check that customer wants to purchase Safe Move coverage. I was charged for it ($16) on the day I picked up the truck (8/31/26) even though my original online rental agreement dated 8/1/26 excluded this charge and after telling the attendant I did not want the coverage.
Roy WPlus they charged me $14 for a dolly I did not have.
Jeff CHello, Upon picking up this truck, the gas tank was completely empty. We had to pay $90 to fill up the tank. I find that completely inappropriate and unethical. Additionally, the left side mirror of the vehicle (driver side) was not stable and continued to shift and not stay in place while driving the truck, making the drive to the pickup location difficult as we had to stop multiple times to fix the mirror. This is not satisfactory nor safe, and made the trip with the truck extremely difficult on the highway.
Jasmine CPick up location was unbelievably bad. Gas station attendant told me I had to clear anyone sleeping in the truck out. There was a homeless man sleeping in back of truck with uncapped drug needles strewn about on floor of truck. Other U-Haul trucks parked there had backs open with people in them-drug needles were everywhere on the sidewalk. Truly disgusting
KENNETH C