It was a communication error but for the most part it was a ok experience.Charmaine B.
Moving Truck Rental in Baltimore, MD at Russell Street Shell
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Baltimore, MD 21230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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The truck was not cleaned out -there were masks and garbage from the previous rental . I was over charged by $10 for pads and a moving dolly I never requested nor were on the truck. I now have to take time to call and remove the charges. I have rented with Uhaul many times and this location was by far the worse experience to date.Michael R.
My experience was that the proprietors of this rental location provided slow and poor service. They failed to provide the equipment I had rented and were dismissive of my request for said equipment. They further charged me $10 for the privilege of parking my personal vehicle at the gas station. I would strongly recommend a potential renter look elsewhere for his/her/their rental. If he/she/they must rent here, he/she/they should not rely on anything other than a vehicle rental, and he/she/they certainly should not expect quick or polite service.Alexander L.
The agent at this location is way too nasty. All he has to do is give and receive keys. He doesn't give you the key before he begins yelling don't park your car here. I said ok the first time only to have him yell it over and over before releasing the keys. Too nasty. Put the keys in a lock box vending machine that needs a code. That way I can receive better customer service from a box and my smartphone.ROXANNE D.
The onsite person was rude and unhelpful. I came at 8:00 and was told my 15' truck was not available and I would have to take a 10' truck. There was a 15' truck in the parking lot. He told me I couldn't take it and that I had to go to another location or take a 10' truck. I could see that I was not going to get anywhere with that person so I called the 800 number for U-Haul. The customer service representative was very helpful and pro-active. She called the onsite person who reluctantly gave me the keys for the 15' truck. When I returned the truck, I refilled the gas at the location because it is a gas station. When I turned the keys in I asked if I could use the restroom that were being blocked off by a display rack. He told me the restrooms are not for the public. I said I wasn't the Public I was a Paying Customer. He just laughed at me.Amy W.
Uhaul was dirty and tire pressure was low. The truck I reserved was not available so I paid more for a cargo van. Service was super unprofessional.Meghan F.
The attendant was not knowledgeable and ignored my concerns.Alfred M.
I paid for two dolleys and they were not in the truck. Waiting for uhaul to update my final payment.Cynthia J.
I was charged a fuel fee. I have pictures of instrument panel showing before mileage and fuel. The post pictures shows fuel at the same levelJEFFREY L.
How can you charge me almost $13 for fuel when i drove less than 4 mile. This is not professional and ethicalNecmettin A.
Employees did not explain process well and was very difficult to understand. I did not receive a text to inspect the vehicle until after I was already driving. When I arrived at my destination to fill out that inspection survey the link already expired. I took before photos of the gas status and filled up when I returned to the same amount but still got charged a significant gas charge. I also dropped off the truck within 5 minutes of the drop-off time and there was a customer trying to pick up a truck that they had a reservation for that was having issues with the employee since the employee was saying this was a drop-off location only which is was untrue. That dispute took time while I was standing waiting and the drop-off time prolonged even further. I was then charged an entire additional double rental amount which I think is ridiculous nor did the employee indicate that to me when I dropped it off. It came as a shock when I got the invoice hours later. I strongly believe I should be refunded the additional double amount as I did drop off the truck on time and should not be charged for additional gas. I have before and after photos to prove that.Brian S.
Learn better people skills the guy was rude too me n someone else I was withAshley J.
It was good customer serviceAbdul A.
Can't describe how bad this was. Had a reservation, showed up on time with a cc and license yet took 90 minutes including almost an hour on hold with cust service to get the person to give me the key. Horrible!!!!ian S.
When applying for a rental online I would recommend notifying the customer of the need for a smart phone and an example of the applicable screens that will be required to answer during the rental process. Just an advance notice of what the customer will encounte during the process.DERRICK C.
I was charged 66.18 for a 5 hour rental of a 15 foot truck that went a total of 5 miles. 29.95 for the truck plus 1.99 per mile equals $39.90, plus $14 ins equals $53.90. Where did that extra $13 come from??? I was ripped off.Abigayle B.
This was the worst Uhaul experience I could imagine. We got the truck with 1/8 of a tank of gas left in it and the check engine light on. When we returned it we repeatedly asked the service attendant if we needed to fill it with gas before giving him the keys and what do we fill it to since we got it at 1/8 of a tank. He wouldn't answer and demanded the keys. We then were charged for the FULL tank of gas and an extra $30 service fee for them having to fill it up. Literally NEVER rent from this place.Bradley D.
We ordered a furniture dolly but none was available. This is the third time out of 3 rentals this has happened. You should not offer if you don't have.Sigrid H.
Worst experience ever. Vehicle was filthy. Overwhelming smell of cigarettes. Ashes on the floor, cigarette butts and tobacco in the cup holder, and food wrappers in the driver seat. An employee of the pickup location told me it wasn't his job to clean the vehicle. If I had time to find something else I would have canceled my reservation. This location doesn't deserve to have U-Haul. They're clearly incapable of handling the responsibility.Kyree W.
I ordered utility dolly to help make trip easier and none available also ordered furniture pads and none available?Estelle C.
This particular location can began to practice maintaining the cleanliness of their trucks. The person who serviced me today didn't provide me with the attention that I am used to from an original Uhaul location. I was not at all satisfied with the services.Andrea C.
Employee barely spoke English and was next to impossible to communicate with. He did not want to get out of his plastic cage to look at the vehicle with me. I had issues with the condition of the truck but could not make the gentleman understand what I was saying. How can you rent something when you can't speak English.Jim V.
The customer service was lacking.rose T.
Both Clerks, Check in and Check out, seemed not to care much about providing Good Customer Service. I was charged for 2 days, when only using the truck I rented for 1 day!!! This is called Thievery!!! Very Unacceptable..... I would Never rent a truck from this location again, and will Never Recommend to Anyone!!!! The Absolute Worst Experience I've ever had with U-haul by Far!!!Walter B.
Clean the cigarettes out of the truck next timeDahuliya D.