The guy seemed pissed off that he had to help me, I could hear him sighing through the glass speaker. Then he tried to sneak in the “Safemove” after I told him I didn’t want it. My estimated charge was $49.99 for the 17’ truck (29.99) and 10-12 mile distance - I drove 6.8 miles to my storage unit, 6.9 miles to my new house, and then less than 2 miles back to the drop-off. That’s roughly 15 miles but was charged for 18 and I was charged for 3 gallons of gas when I only drove 15 miles and returned the truck with the gauge in the exact same spot. U-Haul is cool but this location is trash
MATTHEW T
Hanover Street Carroll Motor Fuels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I ordered a dolly and blankets(which cost extra) when I reserved the truck. When I got to the U-Haul rental location, I was told there were none of either available because U-Haul is not making money and was not providing equipment to the rental locations. Very disappointing.
CHARLES KNone
ALIOU FThe employee never cane outside to check the truck and also didn’t process the return immediately so I was charged for two additional days.
MAURICE BThe movers were super helpful, friendly, and communicated really well throughout the whole process. They made everything so much easier and stress-free even when I had to fit everything into a smaller truck than expected. Highly recommend!
MICHAEL F