Customer Reviews for Hanover Street Carroll Motor Fuels
(U-Haul Neighborhood Dealer)

306 reviews

2401 S Hanover St   Baltimore, MD 21230
(No Customer Parking)

(443) 957-1273

Office Hours

  • Mon-Sun: 9 am–7 pm

Services at this Location:

Contact Us

(443) 957-1273

2401 S Hanover St
Baltimore, MD 21230
(No Customer Parking)

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

They did not have the appliance dolly that I paid for and the ENTIRE reason that I rented a truck was to pick up a refrigerator and needed the dolly. This is the third time that I have rented from that location and they have screwed me over.

Travis O 
Rating:
1.0

The person that gave me, the truck was very disrespectful. Very racist talked about my culture and where else from he was very disrespectful to other customers and never had this problem before renting a truck from U-Haul.

Ricardo V 
Rating:
4.0

It's a gas station and you return the key to the gas station attendant. Pretty simple process using mobile drop-off.

Indira T 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S 
Rating:
5.0

Customer did not leave a comment.

THOMAS A 
Rating:
5.0

Customer did not leave a comment.

Andre M 
Rating:
3.0

Customer did not leave a comment.

Nicholas S 
Rating:
1.0

Worst check in experience ever. One clerk on in a gas station/uhaul. Clerk was overwhelmed + the place was packed resulting in long waits. Not recommending.

Kelley W 
Rating:
3.0

attendant was very helpful

Jordan S 
Rating:
2.0

Customer did not leave a comment.

Mitchell E 
Rating:
5.0

Great

Ali K 
Rating:
4.0

Customer did not leave a comment.

Robert N 
Rating:
3.0

The van was extremely dirty

James M 
Rating:
3.0

Customer did not leave a comment.

Clara R 
Rating:
5.0

Customer did not leave a comment.

glenda j 
Rating:
3.0

The truck that I received had an alignment issues. The wheel was turned to the left to drive straight. Left door had a dent in it. Turning is hard sound like it’s low on power steering fluid.

Dairen L 
Rating:
3.0

The truck didn't have the dolly and furniture pads. Once I started moving, I had to borrow a dolly.

Donald R 
Rating:
3.0

Customer did not leave a comment.

Christian W 
Rating:
1.0

We ordered equipment that was not there despite being ordered 1 week in advance

Lauryn J 
Rating:
3.0

Customer did not leave a comment.

Keyona J 
Rating:
2.0

Workers more competent regarding check outs

Bianca C 
Rating:
3.0

It’s also a gas station. While we were in the process of getting the truck people were also coming to the same person for gas & other items. Slowed the process down.

Lanetta H 
Rating:
3.0

The uhaul had garbage in it and the location took a long time to get me finalized for the rental. I would not go back to this location.

Chris M 
Rating:
4.0

None

Richard S 
Rating:
2.0

Customer did not leave a comment.

Danielle R 
Rating:
1.0

The attendant wasn't helpful at all. I believe he is trying to overcharge me for the rental because i didn't park it where he wanted when i returned it

Torrey L 
Rating:
5.0

They were friendly and it was quick to get the truck. 👍

Julio L 
Rating:
5.0

The online checkin process is horrible. I had a six am reservation and had to wake someone up with a call... from UHaul. Why????? I was standing in the dark in a bad part of baltimore at 6am. Why not do the online checkin process a day ahead, like the airlines? 0/10

Amanda R 
Rating:
5.0

Customer did not leave a comment.

Casey C 
Rating:
1.0

The person working tried to have me use a truck with a parking brake that would not disengage. There was no fuel in two trucks. And the customer service was horrible. This may makes me want to rent some place else and I rent trucks a lot for my job. Zero stars never going there again.

Denis N 
Rating:
3.0

The cell signal in the back of the lot was poor, leading to difficulties checking in. Also, the truck had an engine light on the dash and only 1/4 tank of fuel.

Aaron W 
Rating:
2.0

Customer did not leave a comment.

Bailey A 
Rating:
3.0

44559 was actual end mileage - even thou still under amount allowed, please update on your end. We returned Friday, 7/28 at 4:10 pm. No paper was provided when turned in so I simply wanted the mileage and note made that gas was fueled up to where it needed to be.

Patricia C 
Rating:
2.0

The gas station was run down.

WILLIAM D 
Rating:
3.0

Customer did not leave a comment.

Keith S 
Rating:
5.0

Quick, Easy process checking the truck back in. Good Customer Service.

IRIS W 
Rating:
5.0

work well done

Robin J 
Rating:
5.0

None

Ian R 
Rating:
4.0

Customer did not leave a comment.

David V 
Rating:
3.0

The check-in process was confusing. Checking in online was not effective. When we arrived at the location, the check in through the app was not recognized/honored with the service person at the station. We still had to manually check in. If the check in process were smoother, the overall experience would have been better.

Rayven N 
Rating:
4.0

It was convenient that the drop off location was a gas station, so that we could top off the truck. The personnel was very communicative and made the return process easy.

Thomas B 
Rating:
3.0

See that truck is not beat up. Gas was insufficient. Made more trips locally, didn't realize it would be so rough with one person . More trips than expected..

Saundra P 
Rating:
4.0

let customer Know that there is or isn't gas in vehicle i received vehicle on empty had to buy $15.00 gas cause not sure how many miles vehicle gets per gallon of gas returned vehicle with 1/4 tank of gas but per contract could have returned vehicle empty

Louis G 
Rating:
4.0

Be ready to inspect vehicle when it's returned.

ROSLYN B 
Rating:
2.0

There were no clear instructions on how to get the key for the truck. The website or confirmation email should have included that. The only phone number that came up was for rentals and not troubleshooting. I waited on hold for rentals only for them to redirect me to troubleshooting to be placed on a longer hold. When they finally directed me to the counter, the attendant was convinced that I was not the driver because your system cut off part of my name. It took 45 minutes to complete what should have been a simple pickup. This whole ordeal was unacceptable.

Nemesis Z 
Rating:
3.0

Provide a place indoors to sit indoors out if the cold while waiting. The person who attended was very good at his job.

Ruth P 
Rating:
3.0

Customer did not leave a comment.

Robert V 
Rating:
1.0

The location did not feel safe and the person assisting you is also running an entire gas station. Our check in and check out process was interrupted server times by people just wanting to pay for gas. There are no spots to park your car if you are picking up solo and not someplace to leave your vehicle for very long. The storage area where they park the uhuals is very cramped and navigating around the location is pretty difficult with people coming and going from gas pumps. I will certainly not be picking up or dropping off uhauls to this location again.

Shawn A 
Rating:
5.0

What is the $49 charge? The $29 is for the truck rental. Thank you

Daniel Z 
Rating:
2.0

Guy was rude and not very helpful. In addition, I was charged 8 additional miles but I have no idea why. I paid for a one way trip from Bethesda to Baltimore which is what I did. Naturally I had to drive from the rental location to where I had to load up my items and then to my new house to unload those items before returning. Did uhaul think I was driving directly from one location to another? That would be pretty silly.

MATTHEW B 
Rating:
3.0

Customer did not leave a comment.

Colton V 
Rating:
1.0

Unorganized and unprofessional. I had to wait for someone to let me in for 45 minutes. And I needed to return the truck back by 6 pm...but unfortunately I couldn't return it on time due to this situation. I was charged a second day. Then, I was suppose to receive a free month, but to my knowledge now. I wasn't given that. And they charged me for January. And my account was charged today for a $160. I weren't supposed to pay until March 3rd. I will never use uhaul again once I finish my use of tge locker at the end of April. I will not ever recommend anyone to this location or uhaul PERIOD!!

Ericka H 
Rating:
4.0

Very helpful.

Phine U 
Rating:
4.0

Customer did not leave a comment.

Brian F 
Rating:
1.0

Workers were unfriendly and charged me an extra day even if I just used the van for 3 hours

Uziel J 
Rating:
3.0

Tried to give me 3 different dollies when I stated I only wanted one. Gave me way more blankets than I wanted so I paid for items I didn’t need. Also charged me for 2 Dollie’s when I only received one. Had to rectify this with customer services after returning truck because drop off location stated I would be charged to replace the missing Dolly I never rented.

Stewart H 
Rating:
1.0

Gave Me A Truck On E Said I Had To Put My Own Gas In It Put a 100 hold on my debit card refused to use my credit card instead

Cacharel M 
Rating:
2.0

The communication was not good at all also the gas indicator was higher than the actual gas upon pulling out . When I enter the location I ask for assistance and had to wait 20 minutes before being helped . I was told to call a number after I made a reservation. When I return the vehicle the attendant instructed me to fill out return information on line but was mot able to answer any other question. The customer service was very much offf

Melanie M 
Rating:
1.0

Attendant was rude and did not know what he was doing

Ebonique N 
Rating:
4.0

Easy and convenient to grab and go if you use the online check in. Vehicle was clean and ready to go.

EMMANUEL S 
Rating:
5.0

Customer did not leave a comment.

Sari W 
Rating:
5.0

Everything was beautiful.

Aleksander-Arcad S 
Rating:
5.0

Customer did not leave a comment.

MARK Y 
Rating:
1.0

The attendant didn't check the vehicle and on returning i put more gas in truck than i received it on and they still charged me for gas. That is bad business and just plan greedy.

Eric D 
Rating:
5.0

Customer did not leave a comment.

Zhuojun P 
Rating:
2.0

The dolly was not as advertised I got hand trucks and the service was not quick

Gary D 
Rating:
1.0

This was one of the worst experiences of my life. I'm never renting with uhual again.

Christina D 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M 
Rating:
2.0

Have a friendlier and more helpful employee.

Stewart W 
Rating:
2.0

I was over charged by the person who inputed my mileage. Didn’t realize it until I went to pay my credit card bill. I called U-Haul for them to correct to charge and refund it…but I can imagine how many times this location pulled this scam off.

Carmen M 
Rating:
1.0

The location didn’t return my equipment and I ended up being charged for 2 extra days that I didn’t use

Telly C 
Rating:
3.0

Customer did not leave a comment.

Ramona c 
Rating:
2.0

Honestly the pick up was easy, but the truck was damaged. The back still had couch cushions from the previous shipment. In addition I had to add gas prior to using it. I just expected more.

Bryce D 
Rating:
1.0

I was charged for service that wasn’t provided. The guy asked if I wanted insurance and I declined. When I came back to return the vehicle he says he can not check me out. He then gave me a number to call and I called while there and was informed he can check me out. I asked for a receipt or what was my charge and he says he can not provide that. To call. I call only to find out get charged me for a service I did not ask for. I am on hold while typing to remedy this. He says he can not give his name. The time of service was 9:02 am til 12:27 again I am still on hold waiting for a resolution

Youreous S 
Rating:
1.0

I was charged for 4 gallons of gas when I only drove 3 miles. The sexist gas station rental attendant wouldn’t allow me (a 31 yr old woman) to rent a Uhaul alone even with a major credit card and an existing reservation. The level of disrespect and dishonesty were frankly wild. I did not get the van I reserved, it wasn’t available even though I had reserved and already checked in for it, so I had to take a more expensive truck and spend more money which was not in line with the Uhaul reservation guarantee. Horrible.

ABBEY B 
Rating:
5.0

Customer did not leave a comment.

Allen C 
Rating:
3.0

Customer did not leave a comment.

David J 
Rating:
5.0

Awesome experience

Shadrack o 
Rating:
3.0

not an issue with the drop off location but that UHaul changed our truck size 3 days before our move - to a smaller truck. Things did not fit. We were not happy!

Steven K 
Rating:
1.0

Difficult to communicate with staff. Out-of-the-way and outdoors location. No contract was sent to my e-mail.

LisaSusan W 
Rating:
5.0

Customer did not leave a comment.

Alliyah C 
Rating:
4.0

Customer did not leave a comment.

Joel G 
Rating:
5.0

Customer did not leave a comment.

Bryant W 
Rating:
3.0

Customer did not leave a comment.

Shanelle F 
Rating:
2.0

Customer did not leave a comment.

Sophia F 
Rating:
3.0

Customer did not leave a comment.

Natalia P 
Rating:
3.0

Customer did not leave a comment.

Joseph G 
Rating:
4.0

Customer did not leave a comment.

SUE M 
Rating:
1.0

Provide me with a truck that isn’t damaged

Vac H 
Rating:
1.0

Customer did not leave a comment.

Nathalie A 
Rating:
5.0

NA

Troy H 
Rating:
3.0

Customer did not leave a comment.

margaret m 
Rating:
5.0

Great and friendly service. Easy to pick up and deliver.

gretchen v 
Rating:
1.0

Giving the right Information to customers on prices and days .

Keyla L 
Rating:
2.0

1. Dirty where pictures were taken - lightbulbs were in passenger door and straw wrappers 2. I ordered a dolly and there was not one in the truck or one available to use to I paid for it for no reason 3. There is construction and almost impossible to pull into the gas station

Dess Z 
Rating:
5.0

Customer did not leave a comment.

Noelle D 
Rating:
1.0

Confusing dropping it off at this gas station, it is very small and does not have designated space for uhauls. Worker was not overly friendly and could not find my name. Not the best location.

SYLVIA S 
Rating:
5.0

Customer did not leave a comment.

Crystal B 
Rating:
5.0

Customer did not leave a comment.

Aaron T 
Rating:
1.0

Not accurate with neighboring dealers

Jonathan B 
No reviews have been submitted for this location.

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