This was and is still a very unpleasant unprofessional process. From initially almost being refused services after making an online reservation to being billed $388 plus for following the instructions of the attendant that issued me the keys. I’m very disappointed with how this was haphazardly handled and not one representative called to verify or saw the suspicious activity and lacked wherewithal to resolve this matter with diligence. I’ll be awaiting a call tomorrow morning and pray that it has a better outcome than today’s.
Sean T
Russell Street Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21230
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Customer Reviews
- 3.0 Average Customer Rating
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Not professionally driven service.
Joseph OI only rented two hours but they charged extra. I rented 9/11 about 5pm andreturned same day after 2 hour about 7 pm but on the receipt, returned day is 9/12 9 am. Car condition is really bad. It has severe stink, looks like pee on the mat and warning sign when I turn on engine because of tire pressure.
Do LThe van kept notifying me and beeping about low tire pressure. The worker told me not to worry about it. Nothing happened but the threat that there would be a tire issue while moving was not needed. Additionally this location tends to get a lot of loiterers. When picking up and dropping off my van there were housekess people blocking the car and my required parking spot. I feel bad asking them to move.
Sophia Lwork on better customer service, better maintenance of vehicles and upkeep. very poor service and quality of vehicles. take this service away from this location they only want to sell gas.
Norman G