1) My booked dolley was given to someone else despite arriving & checking-in 30 minutes early. 2) My 1st UHaul truck had homeless couple living in the back 3) Attending made it wait 45" before giving me another truck. 4) Traveled 20 miles to another UHaul location in Baltimore to locate another dolley, but was not successful. 5) Called UHaul; my call was returned after 25 minutes, & supervisor did not even apologize for what has happened & offer to locate another UHaul location that has a dolley that is 15 miles away. However, she added that she cannot guarantee it will be still there as it is first come, first serve... 6) Truck had only less than 1/3 tank in fuel
Carlos A
Russell Street Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The agent access his phone to execute no paper work. I did receive a text to download vehicle pickup info it did not work.
Emilio FHe didn't know anything, couldn't assist me, couldn't tell me anything. I didn't like that experience.
Shawn BThe equipment i reserved was not there and when i came to drop the keys off, the doors were locked so i had to wait around for them to come back.
DESTINY WN/A
ALIOU F